Refund policy

To be eligible for a return, your item must be returned in NEW / UNUSED condition in its original packaging. Items not returned in this manner, or items that have been damaged are not eligible for refunds or exchanges. Refunds will only be given for the product amount (shipping & return shipping charges are not refundable) using the original payment method. Please allow 2-3 weeks for your return to be processed.

You can always contact us for any return questions at hello@trueredbetty.com.  

*Exceptions / non-returnable items
Certain items cannot be returned, like custom products (such as special orders or personalized items), sale items, or gift cards.  Please contact us at hello@trueredbetty.com if you have questions or concerns about your specific item.